Refund policy

Return & Refund Policy

At JasmineBySeba, we take immense pride in the quality, craftsmanship, and attention to detail that goes into every piece. To ensure we continue offering high-quality products and service, all sales made on jasminebyseba.com are final.

1. No Returns & No Refunds

  • All Sales Are Final: Once an order is placed and processed, we do not accept returns, exchanges, or order cancellations.

  • No Cash/Store Credit Refunds: We do not issue monetary refunds, store credits, or replacements for change of mind, incorrect size selection, or minor color variations due to screen displays.

2. Damaged, Defective, or Incorrect Items

We inspect every order thoroughly prior to dispatch. However, if your order arrives unrecognisably damaged (not the slight stains, patches and wearing out that is a part of Ajrakh Hand Block Printing), defective, or if you receive the wrong item, we are happy to assist you with a replacement.

Requirements for Reporting an Issue:

  1. Unboxing Video Requirement: You must record a clear, continuous, unedited unboxing video from the moment you open the outer package until the product is fully unpacked and inspected.

  2. Timeframe: Contact us within 24–48 hours of package delivery.

  3. Contact Channel: Send your order number, a description of the issue, and the unboxing video/photos to our support team at [insert support email] or via WhatsApp at [insert contact number].

If the claim is verified and approved, we will issue a replacement for the same item at no additional cost. Refunds will only be considered if a replacement for the damaged item is completely out of stock.

3. Order Cancellations

  • Once an order is placed on our website, it enters our processing queue immediately and cannot be canceled or modified.

  • Please review your shopping cart, shipping address, and item details carefully before completing your purchase.

4. Failed Deliveries & Incorrect Shipping Details

  • Customers are responsible for providing complete and accurate shipping details at checkout.

  • JasmineBySeba is not responsible for packages that are delayed, lost, or returned to us due to incorrect addresses, insufficient contact details, or repeated failed delivery attempts by the courier.

  • Any re-shipping costs incurred due to invalid delivery information will be the responsibility of the customer.

5. Contact Us

If you have questions regarding our policy or need help with a damaged order, please reach out to us:

  • Email: [sales@jasminebyseba.com]

  • WhatsApp / Phone: [+91 9061054455]

  • Website: jasminebyseba.com